Herewith our standard terms to govern all our rentals.
PERIOD OF RENTAL
The Guest may take occupation of the premises after 14h00 on the arrival date set out in the Confirmation of Reservation. An earlier arrival time may be arranged, subject to agreement between the parties, and payment of the applicable surcharge by the Guest.
The Guest shall vacate the premises and restore possession thereof in good order, condition and repair to the Villa Owner at 10h00 on the departure date set out in the Confirmation of Reservation. A later departure time may be arranged, subject to agreement between the parties, and payment of the applicable surcharge by the Guest.
If the Guest wishes to extend the period of rental, this must be arranged through Icon Villas on the following conditions:
the premises must be available for a further rental period;
the extension and additional rental must be agreed to in writing by the Guest and Icon Villas, acting on behalf of the Villa Owner, and shall be null and void unless:
signed by both parties, and the Guest has paid the additional rental in full before the initial departure date designated on their Confirmation of Reservation. The breakage deposit shall not be used to pay for such additional rental;
this agreement shall continue to apply during the further rental period; the Guest shall vacate the premises and restore possession thereof to the Villa Owner at 10h00 on the agreed extended departure date or as arranged between the parties.
The Guest undertakes to vacate the premises and restore possession thereof to the Villa Owner at 10h00 on the agreed extended day of departure.
For arrivals and departures between 6pm and 8am, a late or early check-in/ -out fee of between R350 – R650 is charged depending on time and will be added to your invoice.
The persons that shall occupy the premises are only those set out in the Confirmation of Reservation and the Guests shall not allow any other person to occupy the premises unless with the prior written consent of the Villa Owner. A fine equal to the per person cost per night will be charged should this prohibition be breached.
The number of persons residing on or at the premises shall at no time exceed the maximum number stipulated in the Confirmation of Reservation.
The Guest shall not be entitled to sub-let and/or cede or assign all or any of his/her rights in terms of this agreement, or the premises.
DAILY RATE & DEPOSIT
The reservation will only be confirmed if the rental deposit is paid and received by Icon Villas within 5 working days of receipt of the conditions of reservation.
The rental deposit shall be paid to Icon Villas by direct deposit into the account as stipulated on the invoice. All payments shall be made free of bank charges, currency exchange rates and without deduction or set-off.
The Guest acknowledges that confirmation of payment of the deposit shall promptly be e-mailed to email@example.com OR Admin@iconvillas.travel otherwise it will not be possible to identify the payment and allocate it to the credit of the Guest.
The full balance of the rental shall be paid 8 weeks prior to the Guest’s arrival date.
The Guest shall pay to Icon Villas a breakage deposit in the amount as set out in the Confirmation of Reservation (or in the case of a Guest acting through an agent, as agreed upon between Icon Villas and your Agent) as per invoice Fourteen (14) working days before date of arrival. Such breakage deposit shall be held as a deposit on behalf of the Guest in the account of Icon Villas and the Villa Owner and/or Icon Villas shall have the right to apply the whole or a portion thereof towards payment of any liability of whatever nature for which the Guest is responsible, including but not limited to damages caused to the premises, replacement of items missing in inventory, charges for additional services not settled by the Guest and legal fees, if applicable.
Icon Villas shall retain the breakage deposit until all repairs and/or replacements have been completed, if applicable. Should no repairs and/or replacements be necessary, the breakage deposit will be refunded fourteen (14) working days after the departure date. Should there be deductions from the breakage deposit, a R500.00 administration fee shall be payable by the Guest to Icon Villas and will be deducted from the breakage deposit by Icon Villas for every item sourced and replaced by Icon Villas.
In the event that the breakage deposit is insufficient to cover the damages/breakages costs the Villa Owner and/or Icon Villas reserve the right to claim any further amount due directly from the Guest, which the Guest hereby undertakes to pay on demand.
The Guest will not be allowed to take occupation of the premises until the full rental and breakage deposits have been paid to and received by Icon Villas.
The Guest shall pay for any extras (Telkom telephone account, guest laundry, airport transfer ect.) in respect of his/ her reservation upon demand by the Villa Specialist.
The Guest undertakes to contact the Villa Specialist as soon as possible should any complaints or problems arise during the course of their stay so that these can be remedied.
The Villa Specialist cannot be held responsible for issues out of their control such as failure of the water supply, electricity, telephone and internet services, pool filtration, or any of the appliances. The Villa Specialist also does not have control over building works on neighbouring villas.
The Villa Specialist undertakes to resolve any problems to the best of their ability as soon as possible once notified of them. Complaints or problems must be brought to the attention of the Villa Specialist as soon as possible during the Guest’s stay as neither the Villa Specialist nor the Villa Owner can be expected to help if only notified following departure.
In the event that the Guest vacates the property without notification during the rental period, the Guest will lose any rights they might otherwise have had to compensation.
Should the Guest cancel or shorten their reservation for any reason, more than 3 months before the date of arrival, Icon Villas and/or the Villa Owner shall retain 30% of the Reservation Costs, as a cancellation charge.
Should the Guest cancel or shorten their reservation for any reason, less than 3 months before the date of arrival, Icon Villas and/or the Villa Owner shall retain the full 50% rental deposit plus administration fee as a cancellation charge.
Should the Guest cancel or shorten their reservation less than 6 weeks before the date of arrival, for whatever any reason, Icon Villas and/or the Villa Owner shall retain 75% of the Reservation Costs as cancellation charge.
Should the Guest cancel or shorten the rental less than 4 weeks before the date of arrival after the full accommodation fee has been paid, for any reason, the full Reservation Cost will be retained as cancellation fee.
All Guests are advised to take out travel insurance
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